Exchange and refund Policy
- Our exchange policy is valid for 7 days from the date of delivery or collection.
- After 7 days from delivery, no exchange or refund will be offered. However, if there are unique circumstances, please email us and we will review your situation.
- Goods purchased can be returned for exchange in different size only (not for different product range) within the first 7 days after delivery / collection.
- If there are any factory faults, we must be informed within 7 days after delivery / collection. The product will be replaced only if the goods have no faults or damage as a result of incorrect or improper use or through normal and acceptable wear and tear.
IMPORTANT TO NOTE:
- Exchanges can be made for size changes only.
- Please return the product in the original packaging.
- We cannot offer an exchange if the product has been worn or shows signs of wear and tear,
- Courier cost for exchange is for the clients account. Courier costs will be charged for the collection of the product, as well as for the delivery of the exchange product. A rate of R120 will be charged for exchanges.
- We will exchange free of charge if there are factory faults or if we sent a different size to what was ordered.
- Alternatively, you can arrange your own courier or exchange it directly from us. If you prefer to arrange your own shipping please contact us via email on firstname.lastname@example.org
- The time it may take for you to receive your exchanged product will depend on where you live.
- All decisions made by Fusion Skye regarding returned product are final.
Refunds will only be offered if the products received have factory faults.
Please contact us if you have any questions on how to return your item, alternatively complete the form below.